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Hisense 3.7kW Air Q Series Reverse Cycle Split System
HAWU12KR
HOT BUY
$999
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Product Overview
Key Features
- Hi-Nano Pro Air Purification
- Follow & Avoid Airflow Mode
- App & Voice Control
- 5 Speed and Auto Indoor Fan Control
- 24 Hours Timer
- LCD Wireless Remote Controller
Key Specifications
- Brand:
- Hisense
- Model Number:
- HAWU12KR
- Cooling Capacity (kW):
- 3.7
- Heating Capacity (kW):
- 3.9
- Energy Rating - Cooling in Average Climate (Star):
- 5.5
- Energy Rating - Heating in Average Climate (Star):
- 3
- Timer:
- 24 hr
Heating & Cooling
- Maximum Airflow (m3/hr):
- 620
- Indoor Unit Model No.:
- HAWU12KR-I
- Outdoor Unit Model No.:
- HAWU12KR-O
Efficiency
- Energy Star Rating - Cooling in Hot Climate (Star):
- 7.5
- Energy Star Rating - Heating in Hot Climate (Star):
- 4
- Energy Star Rating - Cooling in Cold Climate (Star):
- 6
- Energy Star Rating - Heating in Cold Climate (Star):
- 2.5
Options
- Controls:
- ConnectLife control app, Remote Control
Connections
- Wi-Fi Enabled:
- Yes
Safety
- Installation:
- This product contains no user-serviceable parts. Always consult authorized service personnel for repairing, installation, and relocation of this product. Improper installation or handling will cause leakage, electric shock, or fire.
General Information
- Type:
- Reverse Cycle Air Conditioner
- Colour:
- White
- Noise Level (dBA):
- Indoor: 19 - 39, Outdoor: 60
- Speeds:
- 5
Warranty
- Manufacturer's Warranty:
- 5 Year
Manuals & Downloads
Heating & Cooling
- Maximum Airflow (m3/hr):
- 620
- Indoor Unit Model No.:
- HAWU12KR-I
- Outdoor Unit Model No.:
- HAWU12KR-O
Options
- Controls:
- ConnectLife control app, Remote Control
Safety
- Installation:
- This product contains no user-serviceable parts. Always consult authorized service personnel for repairing, installation, and relocation of this product. Improper installation or handling will cause leakage, electric shock, or fire.
Warranty
- Manufacturer's Warranty:
- 5 Year
Indoor Unit Dimensions
- Indoor Unit Width (mm):
- 854
- Indoor Unit Height (mm):
- 291
- Indoor Unit Depth (mm):
- 204
- Indoor Unit Weight (kg):
- 9.5
Outdoor Unit Dimensions
- Outdoor Unit Width (mm):
- 810
- Outdoor Unit Height (mm):
- 585
- Outdoor Unit Depth (mm):
- 280
- Outdoor Unit Weight (kg):
- 31
Box 1 Dimensions
- Box 1 Height (mm):
- 630
- Box 1 Width (mm):
- 940
- Box 1 Depth (mm):
- 385
- Box 1 Weight (kg):
- 33
Box 2 Dimensions
- Box 2 Height (mm):
- 360
- Box 2 Width (mm):
- 910
- Box 2 Depth (mm):
- 265
- Box 2 Weight (kg):
- 11.5
Product Reviews of Hisense 3.7kW Air Q Series Reverse Cycle Split System
Overall Rating Snapshot
4.7 out of 5 stars from 11 reviews
82% of users recommend this product
What customers say, summarised by AI
- Quick and efficient cooling, even in high-heat conditions.
- Very quiet operation both day and night, aiding comfort.
- Energy efficient and features helpful functions like self-cleaning.
- Good value for money and affordable compared to other brands.
- Can control and monitor usage remotely via phone app.
- Delivery and order fulfilment issues have been reported by some customers.
Pros
Value (2)
Reliable (1)
Efficient (1)
Cleaning (1)
Quiet (1)
Perfect unit for our bedroom.
Love the brand ease of use and ability to turn it on either from the control or your ph.
Rob
Confirmed purchase 4 July 2026
Published on 28 July 2026
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Happy Purchase
Overall a good AC with premium features at lesser price than other brands
Pacebuster
Confirmed purchase 30 May 2026
Published on 25 June 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Great product for the price
Great value. Does what it's meant to do. It's. quiet. Good functions from the remote.
Mark C
Confirmed purchase 16 April 2026
Published on 17 May 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Great AC
Reliable and durable great AC with good features
Anonymous
Confirmed purchase 9 February 2026
Published on 5 March 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
GREAT SERVICE & INFORMATION PROVIDED
EXCELLENT PRODUCT, RUNS QUIETLY AND VERY EFFICIENT
VIVIEN BING
Confirmed purchase 29 January 2026
Published on 25 February 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Great
Good product. Can check usage through phone Smart buy
Cathy
Confirmed purchase 15 January 2026
Published on 11 February 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Awesome brand
I love this product because it cools the room fast and is energy efficient
Jess
Confirmed purchase 15 January 2026
Published on 11 February 2026
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Poor service
Ordered a new 2.5kW unit and was told about a month delivery. Waited over a month and then confirmed that it had already arrived but sales rep didn't bother to call. Went to pick up the order and was told it had been over receipted, aka sold to someone else. After nearly and hour wait at the back dock they replaced it with a 3.7kW unit.
Duncan Ross
Confirmed purchase 14 December 2025
Published on 7 January 2026
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Great features and easy to use!
I really love the self-cleaning and it cools the bedroom in super-fast time!! Due to the current extreme heat conditions, it's running practically 24/7 and hasn't raised a sweat {HA!!} or missed a Beat!! Very Happy and Impressed!! Not to mention the Fantastic Warranty.
Joey Fenech
Confirmed purchase 2 November 2025
Published on 26 November 2025
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
Super cool
I've shopped with the Good Guys several times, and they've always met my expectations. I recently bought a Hisense 3.7kW Air Q Series Reverse Cycle Split System as a replacement for our outdated Fujitsu model in our bedroom, and haven't been disappointed. It has performed perfectly during our recent hot days, is extremely quiet, and keeps us comfortable at night. We found the Hisense 3.7kW Air Q Series Reverse Cycle Split System to be of great value for money.
George Huenteler
Confirmed purchase 22 October 2025
Published on 19 November 2025
Yes, I recommend this product.
This customer is a verified purchaser who may have received an incentive in return for providing an authentic review.
You've viewed 10 of 11 reviews
ABOUT THE GOOD GUYS REVIEWS
The Good Guys product reviews are collected from verified purchasers who may have received an incentive in return for providing an authentic review.
The below information is AI generated based on Australian websites information around this item. We have done our best to ensure its accuracy but suggest verifying any information within this tab before purchasing.
At a glance
This 3.7kW reverse cycle split system is a strong choice for households wanting reliable year-round comfort, cleaner air, and convenient smart control. It suits small to medium rooms and families who value quiet operation and easy app use. Standout strengths are Hi-Nano air purification, self-cleaning hygiene, and Follow/Avoid Mode comfort control. The main limitation is that premium models may offer more advanced zoning or deeper automation features.
What it’s great for
- Everyday Home Cooling
- Everyday Home Heating
- Allergy-Aware Living
- Smart Home Convenience
- Bedroom Comfort
- Small to Medium Room Climate Control
Where it works best
- Bedrooms
- Living Rooms
- Apartments
- Small Homes
- Home Offices
- Family Rooms
Who it’s for
- Families
- Apartment Dwellers
- Homeowners
- Renters
- Allergy-Sensitive Users
- Everyday Smart Home Users
Things to consider
It offers strong comfort, air care, and smart control, but premium split systems may provide more advanced automation, room-by-room control, or higher-end climate sensing.
Room size suitability
Best suited to small to medium rooms
Energy efficiency score
8/10 - positioned as top-ranked for energy efficiency on the product page, though no star rating is provided here
Noise level vs category average
8/10 - described as quiet and well suited to everyday home use
Smart home integration score
8/10 - includes both app control and voice control for convenient smart-home operation
Allergy friendliness
8/10 - Hi-Nano purification and self-cleaning features make it a strong choice for households sensitive to dust and allergens
Key benefits
- Hi-nano purification: Helps reduce allergens, mould, bacteria, and dust in the air for a fresher indoor environment.
- Self-cleaning technology: Keeps the inside of the system more hygienic, helping maintain cleaner airflow over time.
- Follow/avoid mode: Lets airflow respond more intelligently to where people are, improving personal comfort.
- App control: Makes it easy to adjust settings remotely from your phone for everyday convenience.
- Voice control: Allows hands-free operation, which is useful when you want quick adjustments without using the remote.
- Fast cooling: Brings rooms down to a comfortable temperature more quickly when the weather heats up.
- Fast heating: Warms your space promptly during colder conditions for quicker comfort.
- Smart airflow: Helps spread conditioned air more evenly through the room for more consistent comfort.
Q: What size room is a 3.7kW split system usually suited to?
A: A 3.7kW split system is typically suited to a small to medium room, roughly about 15 to 25 square metres in an average insulated home. Hot west-facing rooms, high ceilings or poor insulation can push it outside that comfort range.
Q: Can this 3.7kW Hisense split system comfortably heat or cool more than one room?
A: No. A 3.7kW wall split is generally designed to condition the room it is installed in, not several closed-off rooms. It can spill some air into nearby spaces if doors stay open, but comfort drops quickly across hallways or separate rooms.
Q: Is reverse cycle a practical option for winter heating as well as summer cooling?
A: Yes. Reverse cycle means the same system can cool in summer and heat in winter, which is often more efficient than portable electric heaters. Heating performance still depends on room size, insulation and how cold the outdoor air gets.
Q: What should be considered before installing this Hisense split system?
A: This type of air conditioner needs an indoor head unit, an outdoor unit and a suitable path for pipework, drainage and power. Unit location affects noise, airflow and efficiency, and some homes may need electrical work. Discuss with your electrician.
Q: What running cost should I expect from a 3.7kW reverse cycle split system?
A: A 3.7kW split system often uses roughly 0.9 to 1.5kW of electricity while running, depending on mode and conditions. At 30c per kWh, that is about 27c to 45c per hour, though start-up and thermostat cycling can change the actual figure.